Frequently Asked Questions

Find answers to common questions about shopping with Deebam Afromart.

What types of African food products do you sell?

We offer a wide range of authentic African food products including yams, plantains, cassava, African spices, palm oil, groundnut oil, ogbono, egusi, dried fish, stockfish, beans, rice varieties, and many more traditional ingredients sourced directly from Africa.

How long does delivery take?

Standard delivery within the UK takes 3-5 business days. Express delivery is available for next-day delivery if you order before 2 PM. International delivery typically takes 7-14 business days depending on your location.

Do you offer free delivery?

Yes! We offer free standard delivery on all orders over £50 within the UK. For orders under £50, a flat delivery fee of £3.99 applies. Express delivery has an additional charge of £5.99.

What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return and provide a full refund or replacement. Perishable items cannot be returned unless they arrive damaged or spoiled.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your parcel through our delivery partner's website. You can also check your order status by logging into your account and visiting the Orders section.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are securely processed using SSL encryption to protect your financial information.

Are your products fresh and authentic?

Absolutely! We source our products directly from trusted suppliers and farms in Africa. Our supply chain is designed to maintain freshness and authenticity. We regularly check quality and ensure all products meet UK food safety standards.

Do you cater for bulk or wholesale orders?

Yes, we offer competitive wholesale pricing for restaurants, caterers, and retailers. Please contact us at wholesale@deebamafromart.co.uk with your requirements and we will provide a tailored quote.

How do I create an account?

Click the "Register" link at the top of any page. Fill in your details including name, email, and password. Once registered, you can track orders, save items to your wishlist, and enjoy a faster checkout experience.

Do you ship internationally?

Yes, we ship to many countries across Europe and beyond. International shipping rates are calculated at checkout based on destination and weight. Please note that some perishable items may have shipping restrictions for international orders.

Still have questions?

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