Frequently Asked Questions
Find answers to common questions about shopping with Deebam Afromart.
We offer a wide range of authentic African food products including yams, plantains, cassava, African spices, palm oil, groundnut oil, ogbono, egusi, dried fish, stockfish, beans, rice varieties, and many more traditional ingredients sourced directly from Africa.
Standard delivery within the UK takes 3-5 business days. Express delivery is available for next-day delivery if you order before 2 PM. International delivery typically takes 7-14 business days depending on your location.
Yes! We offer free standard delivery on all orders over £50 within the UK. For orders under £50, a flat delivery fee of £3.99 applies. Express delivery has an additional charge of £5.99.
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return and provide a full refund or replacement. Perishable items cannot be returned unless they arrive damaged or spoiled.
Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your parcel through our delivery partner's website. You can also check your order status by logging into your account and visiting the Orders section.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are securely processed using SSL encryption to protect your financial information.
Absolutely! We source our products directly from trusted suppliers and farms in Africa. Our supply chain is designed to maintain freshness and authenticity. We regularly check quality and ensure all products meet UK food safety standards.
Yes, we offer competitive wholesale pricing for restaurants, caterers, and retailers. Please contact us at wholesale@deebamafromart.co.uk with your requirements and we will provide a tailored quote.
Click the "Register" link at the top of any page. Fill in your details including name, email, and password. Once registered, you can track orders, save items to your wishlist, and enjoy a faster checkout experience.
Yes, we ship to many countries across Europe and beyond. International shipping rates are calculated at checkout based on destination and weight. Please note that some perishable items may have shipping restrictions for international orders.